In addition to the person who issued this form, the information may be shared with the Scottish Ministers, their contractors, insurers and professional advisors. The information provided relating to the claim will be handled in accordance with the Data Protection legislation. The claimant will be informed in writing within five working days that this has been done. If it is established that the claim relates to an organisation other than BEAR Scotland, all information related to the claim, including the form and any evidence, will be forwarded to the relevant organisation within two working days of reviewing the information and establishing their responsibility. We will provide a full, clear explanation for decisions taken. We will then advise the claimant of the outcome of the investigation and the decision reached regarding liability. We will determine the merits of the claim based on the outcome of the investigation and evidence provided by the claimant. In certain circumstances we may contact you to discuss the incident. All potential claims are logged and fully investigated. We aim to provide a professional process for dealing with potential claims by capable, well-trained staff. NB: supply of evidence is essential to allow us to investigate and proceed the claim appropriately. Alternatively you can download a Third Parties Claim form in the link below. It is essential that you provide evidence with this in the form of photographs and any relevant reports. Once you’ve provided the above information we will send you a claims form to complete. In writing: BEAR Scotland, BEAR House, Inveralmond Road, Perth, PH1 3TW.Email: Phone: Traffic Scotland’s Customer Care Line: 08.– Route (name of road, where on the road) – Your phone number (this will be used if we have to call you back to confirm details) When reporting a potential a claim, please supply: The sooner we know about it the sooner we can address it. Providing accurate, timely information is key – particularly if the issue may cause an issue for other road users. If you have had an incident on the trunk road network and wish to report a defect and make a claim for damages the following process should be followed. It seeks to ensure that claims are recorded, investigated and dealt with in a professional, fair, thorough and timely way. This procedure describes how Third Party Claims will be dealt with.
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